We’re sorry you had this issue. This error is usually because your bank has multi-factor authentication that Plaid does not support. One way to connect your account is to:

1. Login to temporarily disable the MFA/2FA for your bank (usually in security & privacy settings)
2. Connect your Plenty account to your bank, via Plaid
3. Re-enable the MFA/2FA for your bank

Need more help troubleshooting? We’re here for you - email us at members@withplenty.com