We’re sorry you had this issue. We work with a number of bank connectors (Akoya, Finicity, MX, Plaid & Yodlee). If you try logging in again, we'll automatically try a different provider if we detect an issue.

When you see this error, it's usually because your bank has multi-factor/2-factor authentication that our bank connector does not support.

To change your account’s multi-factor authentication settings:

1. Login to temporarily disable the MFA/2FA for your bank (usually in the security & privacy settings)
2. Connect your Plenty account to your bank
3. Re-enable the MFA/2FA for your bank

If you’re still having trouble after that, please reach out to us at members@withplenty.com. We’ll look into the issue and will try our best to help you get reconnected.